Warranty & Returns Policy

Warranty Coverage

• All products sold by Premium Printer Solutions & Office Supplies are covered by the manufacturer’s warranty.
• Most products include a 12-month warranty, unless stated otherwise.
• For faster warranty processing, customers may contact the manufacturer directly if the product is supported by an authorized service centre within Australia.
• All standard and extended warranties must be registered with the manufacturer upon purchase. Warranty registration is the sole responsibility of the purchaser.

Returns & Warranty Claims

• All returned items are subject to inspection by our Returns Officer. Approval of a return does not guarantee credit.
• Please review the vendor information pages before submitting a return request.
• Return freight costs are the responsibility of the customer. Goods must be sent to our offices in Brisbane, Melbourne, Perth, Adelaide, or our Sydney warehouse.
• A completed RA (Return Authority) Form with an official Premium Printer Solutions RA number must accompany all returns.
  Returns without an RA number will not be accepted.

Conditions for Defective Items

• Defective products must be returned:
• In their original packaging
• With all accessories, manuals, cables, and packing materials
• With a copy of the invoice and the approved RA form
• Toner and laser cartridges must include a sample print showing the fault.
  No exceptions — returns without a sample print will be rejected.
• Returned items may be sent to the manufacturer for assessment and will only be credited upon vendor approval.
• Replacement items must be re-ordered separately once credit is approved.

Unwanted or Incorrect Items

• Unwanted or incorrectly invoiced items must be:
• Unopened
• In new, resalable condition
• Free from labels, markings, writing, or tape
• Items that have been opened, used, installed, or invoiced more than 60 days prior will not be accepted.
• A minimum 10% restocking fee applies where the fault does not lie with Premium Printer Solutions & Office Supplies.

Additional Important Notes

• Claims for shortages or damaged goods must be submitted within 2 working days of delivery.
• Products that have been refilled, remanufactured, or tampered with will be rejected and returned at the customer’s expense.
• All returned goods must be securely packaged to prevent damage or leakage during transit.
• These terms and conditions are subject to change without prior notice.